Swiss Market Maker & Securities PLC terms and conditions
Art. 1 Purpose and Scope
- These General Terms and Conditions (hereinafter referred to as “GTC”) shall apply to the business relationships between the Customer and Swiss Market & Securities AG company (hereinafter referred to as “SMMS”) unless otherwise agreed.
- By using the related services, this GTC is deemed accepted and approved. The customer may be requested to repeat its acceptance of the GTC by clicking on the related confirmation fields when the Customer requests individual services from SMMS.
Art. 2 Subject Matter and Services
- SMMS is specialized in publishing financial data. On request, SMMS will provide reference data related with securities through recognized information service companies.
- SMMS terms and conditions available via the website and other sales channels of SMMS are applicable for all services.
- When SMMS’ services are used, a contract is deemed concluded exclusively between SMMS and the Customer.
- By using the services, the Customer is deemed to have approved the GTC of SMMS.
Art. 3 Conclusion of contract
- The contract for the purchase of a service between SMMS and the customer comes into existence only if a written agreement signed by both parties is received.
- The service will be put into operation only upon receipt of the payment made by the Customer, irrespective of the type of payment.
Art. 4 Prices
The prices for the services that are accessible via the sales channels or indicated therein or communicated otherwise are the prices excluding VAT for the Swiss companies.
Art. 5 Payment
- When acquiring the services of SMMS, the applicable payment methods are determined by SMMS.
- The date of invoice constitutes the basis for the deadline of payment.
Art. 6 Return and Refund Processes
In the event of termination of the collaboration between SMMS and the Customer, the services paid in the past will not be refunded.
Art. 7 Customer’s obligations
- The customer is solely responsible for the valuation rates. SMMS does not assume any responsibility for the rates and quotes.
- By using SMMS’ services, the customer also acknowledges the other implementing regulations and is aware of the fact that it can be excluded without indemnity in case of non-compliance with such regulations. Applicable regulations are available at and can be obtained from SMMS.
Art. 8 Warranty
- SMMS provides its services within the scope of its operational resources and foreseeable requirements carefully and professionally, unless hindered by prevailing market conditions.
- The Customer is aware of the fact that SMMS provides its services partly via Internet or by using communication networks. There may be temporary restrictions or disruptions in the provision of services by SMMS in relation to stock price and rate announcements due to, in particular, technical failures, operational disturbances, failures or disruptions in the communication networks and a failure of IT infrastructures or other parts of the infrastructure used for provision of the services. SMMS assumes no responsibility in relation thereof under any circumstances.
Art. 9 Customer’s liability
- The Customer is liable towards SMMS without limitation for direct and proven damages caused by unlawful intent or gross negligence.
- The customer shall notify SMMS immediately in writing of the lack of ability to act on the part of its authorized representatives or other third parties. If the customer fails to do so, the customer shall bear the damage resulting from a lack of action if SMMS and/or its employees have not violated the customary diligence.
- The Customer is obliged to inform SMMS in case of initiation of a public investigation by the State against the Customer.
- The contracting parties are not liable for indirect or consequential damages, such as lot profits, unrealized savings or claims of third parties.
Art. 10 Non-solicitation
- The customer warrants to not solicit the employees involved in the provision of services either for itself or for any third parties.
- If the Customer breaches this prohibition of solicitation, it shall pay to SMMS a contractual penalty in the amount of one-year wages of the personnel solicited and enticed away, without prejudice to claim for indemnity for further rights and damages.
Art. 11 Legitimation check
- SMMS is obliged to check the legitimacy of the customer and its authorized representatives with the customary diligence and independently of the form of the order assignment.
- Damages resulting from counterfeiting or failure to identify the deficiencies in terms of legitimacy shall be borne by the Customer.
Art. 12 Notifications by SMMS
The notices sent by SMMS are deemed valid, legal and duly served if and when sent to the latest address notified by the Customer.
Art. 13 Notifications by the Customer
The Customer must notify SMMS without delay of any changes to the title, address, contact and correspondence details of the Customer itself or its representatives as well as the revocation of granted authorizations or withdrawal of signing authorities.
Art. 14 Collection of customer data
- SMMS is obliged to obtain various information from the Customer. It is in the interest of the Customer to provide SMMS with such information. Otherwise, the provision of services by SMMS is prevented.
- The Customer warrants that all information given by it in relation to its personality/company is correct and complete.
- If SMMS requires additional information or instructions for execution of a customer order and cannot reach the customer, either because the customer does not wish to contact SMMS or if it is not available due to short-term inaccessibility; SMMS reserves its right to not fulfil the order for the purpose of protecting the customer.
Art. 15 Data protection
- SMMS is hereby authorized, within the framework of its business activities and subject to compliance with the statutory legislation on data protection, to regularly collect data from customers and process such data for execution of orders, and to transfer such data required for execution of orders within the country and cross borders over transfer systems. The Customer authorizes SMMS to systematically process the customer’s data for internal purposes, particularly, for marketing. In addition, the Customer authorizes SMMS to transfer the customer’s personal data to related companies, agents, and where necessary or appropriate, to any other third persons/parties at home and abroad within the framework of the business relationships.
- This applies, in particular, and without limitation, to outsourcing of certain businesses or services; see article 19.
- The customer is entitled to receive information about the data processed by SMMS in relation to as provided in the laws.
Art. 16 Transmission errors
- SMMS is obliged to use customary care in handling incoming and outgoing orders, instructions or notifications via mail, telephone, fax, e-mail and other means of transmission.
- The customer is obliged to use customary care in handling incoming and outgoing orders, instructions or notifications via mail, telephone, fax, e-mail and other means of transfer or communications. If the Customer breaches this obligation, the customer shall bear the resulting damage.
Art. 17 Recording of calls
SMMS is entitled to record telephone conversations. It can use such records as evidence.
Art. 18 Execution of orders
SMMS shall not be liable for any defective or late execution or non-execution of orders in terms of fulfilment of legal obligations (in particular, in relation to the due diligence obligation).
Art. 19 Complaints
- The customer’s complaints concerning execution of orders and other notifications must be lodged immediately upon receipt of the corresponding notification, and in any event, within a possible time period designated by SMMS.
- The damages resulting from the complaints notified in delay shall be on the customer’s account.
Art. 20 Tax-related and general legal aspects
The customer is responsible for due and regular taxation of its assets and as well as the income generated therefrom in accordance with the provisions in force at its tax domicile.
The customer is responsible for complying with the legislation (including tax laws) applicable to it and always abides by such statutory legislation. In particular, SMMS’ liability for tax effects is excluded.
Art. 21 Outsourcing of business areas
SMMS reserves the right to outsource business areas in whole or in part. Within the framework of outsourcing of business areas, SMMS is also entitled to transfer customer data to the service providers commissioned by it without the explicit written consent of the Customer. Customer secrecy shall be fully guaranteed.
Art. 22 Secrecy
- The Customer warrants to keep all information, documents and data that it obtains during provision of the contractual service in strict confidence; and in particular, neither to make them accessible to third parties, nor to use them in any other ways (trade secret).
- The Customer shall also ensure that its own employees are bound with the same confidentiality obligation.
- The Customer is liable for the damages resulting from breach of confidentiality obligation.
- Such secrecy obligation does also exist before conclusion of the contract and shall survive even after termination of the contract.
Art. 23 Termination
SMMS is entitled to terminate its existing business relationships at any time at its sole discretion and without giving reasons if the Customer is in default with its payments for any service.
Art. 24 Holidays
In principle, internationally recognized holidays are valid. Since the issuers are located in different countries, each contracting party must pay attention to the official and bank holidays of the other party. Offers can be submitted at any time via SMMS.
Art. 25 Language
The ruling language for business relationships is German. In case of texts issued in foreign languages, the German text shall prevail and be used for interpretation.
Art. 26 Conclusions
- SMMS reserves the right to change these General Terms and Conditions at any time. Changes will be made available on the Website and enter into force upon such posting.
- Should any individual or several provisions of these GTC become or are rendered invalid or unenforceable, this shall not affect the validity or enforceability of the remaining provisions of GTC or acquisition of services. In such cases, the parties will replace the invalid or unenforceable provision with an effective and enforceable provision which is closest to the economic purpose of the provision to be replaced. The same shall apply mutatis mutandis in the event that there is a regulatory gap in these GTCs.
- The legal relations between SMMS and the Customer shall be exclusively governed by the Swiss law and Zurich shall be the exclusive venue for jurisdiction for all actions and proceedings.